Privacy Policy
Last updated: March 2025
1. Introduction
FamilyKeep ("we," "our," or "us") provides a secure platform for families to organize assets, documents, beneficiaries, and emergency plans. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services. By using FamilyKeep, you agree to this policy.
2. Information We Collect
We collect information you provide directly (e.g., account details, household and member information, document metadata, scenario settings, and communications with us). We do not store passwords, Social Security numbers, or full account credentials for external accounts. We may collect device and usage information (e.g., IP address, browser type, log data) to operate and improve our services.
3. How We Use Your Information
We use your information to provide, maintain, and improve FamilyKeep; to process your subscription and support requests; to enforce our terms and protect security; and to send service-related communications. We may use aggregated or de-identified data for analytics and product improvement. We do not sell your personal information.
4. Data Storage and Security
Your data is stored in secure environments with strict access controls. Documents are encrypted at rest (AES-256). Access is limited to authenticated household members according to the roles you assign. We use multi-tenant isolation so your household's data is separate from others. We maintain audit logs of access and actions where applicable.
5. Sharing and Disclosure
We do not share your personal information with third parties for their marketing. We may share information with service providers who assist us (e.g., hosting, payment processing) under strict confidentiality obligations. We may disclose information if required by law or to protect our rights, your safety, or the safety of others.
6. Your Choices and Rights
You can access, update, or delete much of your information through your account. You can remove household members or leave a household. You may request a copy of your data or deletion of your account by contacting us. Depending on your location, you may have additional rights (e.g., access, correction, portability, restriction, objection). We will not discriminate against you for exercising your privacy rights.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services and comply with legal obligations. When you delete content or close your account, we delete or anonymize data in accordance with our retention practices. Previous document versions may be retained for a limited period as described in our product documentation.
8. Cookies and Tracking
We use cookies and similar technologies to operate our website and services (e.g., session management, security, preferences). You can adjust your browser settings to limit cookies; some features may not work if you disable them.
9. Children
FamilyKeep is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
10. International Transfers
Your information may be processed in the United States or other countries where we or our service providers operate. By using FamilyKeep, you consent to such transfer. We take steps to ensure your data receives appropriate protection in line with this policy and applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may be communicated via email or a notice in our service. Continued use of FamilyKeep after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at privacy@getfamilykeep.com.